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We're here to help you!
Get help when you need it with our Customer support services! Support is available to answer questions and assist in troubleshooting problems.
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Call Toll-Free
800.895.6700
Monday through Friday
6:00 a.m. to 5:00 p.m. MST
Information To Have When You Call
Supported Products
Technical Support Agreements
Local or Onsite Support from our Value-Added Resellers
Information to Have When You Call
To expedite service, please have the following items when you call Customer Support:
Your customer number
(found on the invoice or packaging slip that came with your program)
Serial number and registration information for your Lytec software
A complete description of your problem or question, including the complete text of any error messages
A Technical Support Agreement gives you a couple of options:
1. You can download the Agreement
along with the instructions form posted on this website page. Fill the Agreement out completely and fax it back to the number indicated on the form.
2. If you do not have the ability to download the information on this site, you can call Lytec
support and have a representative fax the forms to you directly. You will be required to fill out the Support Agreement
completely and fax it back to our office in order to process your request and send out a confirmation.
Please keep in mind that you will need to have a Technical Support Agreement
processed, approved and in place before you can receive any technical support assistance. Technical Support Agreements are processed
within 1 hour during the hours of 6:00 a.m. – 4:00 p.m. MST. You will receive a confirmation via fax once your Support Agreement has been processed and approved.
Any requests received after these designated hours will be processed and a notification sent the next business day.
For further details, please see the form Technical Support Agreement Information.
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Supported Products
As part of our continuing effort to
provide the highest possible level of service to our customers,
we discontinue support of older versions of our products which
may not have kept pace with current technology and regulatory compliance.
We support the current version released in the market today and one release back.
If you have not done so already, we
highly recommend that you upgrade to the current version of software.
The new version will not only have additional features that will
provide greater efficiency and help you achieve HIPAA regulary compliance,
it will ensure continued support.
Please contact your Lytec Value-Added Reseller directly for their support policies.
For support on earlier versions, check with your reseller or use the Lytec Knowledge Base.
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Customer Support Agreements
Lytec Customer Support team answers questions related to the operation of Lytec software. We are unable to assist with network configuration, computer hardware problems, or training on how to do medical billing. We will provide software assistance to any customer no matter where the program was purchased.
Extra Services
The following services are not applicable to our support agreements and will be billed separately
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Data file repair
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Custom formatting for reports: Lytec includes a custom report formatter to allow the program's printed output to be customized. Lytec Customer Support
will answer your questions to help you begin to customize a form.
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Training: Lytec Customer Support is unable to provide training on the telephone. We offer Interactive Training to help you learn Lytec.
You may also contact your Lytec Value-Added Reseller for their training options.
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Local or Onsite Support from Lytec Value-Added Resellers
Our network of certified Value-Added Resellers offer local and/or on site support.
Contact a Value-Added Reseller inyour area for their support options.
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